How I despise customer service. Allow me to enumerate. Infinite loop of irritating hold music. The compulsion to acquire new…
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Answering Service
Nowadays, almost everyone has an answering service, whether automated, such as an answering machine, or live. When you call someone…
What Can We Do With Irate Customers?
“You are the worst company I have bought from!” – writes the client. Oops, boss! What should I write back?…
12 Crucial Pointers for Choosing the Best Outsourcing Company
Outsourcing’s fundamental tenet is to find someone to manage your work, a business partner. Ideally, the outsourced consultant or organization…
A Completely New Way To Get Rich Rapidly
This novel approach is gaining traction throughout the world. Individuals are rapidly compounding their money for themselves. This is referred…
Coaching Call Center Agents in 9 Easy Steps
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring…