Be assertive rather than passive or hostile. “Say what you mean, mean what you say, and don’t be rude when…
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Additional Phone Lines Allows for Greater Customer Service Success
The burden of having an effective phone system grows in tandem with the complexity of one’s firm. I struggled to…
5 Easy Ways To Deal With Rude Customers
You’ve probably heard it all if you’ve been in business for a long time. You know, the enraged client who…
Creating a Call Center Script
I volunteered as an overnight deejay at a college radio station at the start of my creative career. I like…