Employing someone may be a significant step for many small company owners. This implies that you will no longer have…
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4 Ways To Make Hiring Others A Fun Experience
Hiring an employee can be a big step for many small business owners. It means the end of doing EVERYTHING…
Four More Effective Ways to Handle Complaints
If you WOW a customer at the Moment of Truth, the average customer will walk away and tell 5 people…
Three Myths That Ruin Meetings
These urban legends have cost businesses billions of dollars in squandered payroll funds. Myth #1: Structure spoils spontaneity I once witnessed…
5 Strategies for Dealing with Rude Customer
When was the last time you encountered an obstinate customer? Most likely, it was an external customer, but it could…
Three of the Worst Presentation Mistakes
Truly memorable disasters don’t just happen. They require a special blend of misunderstanding and misguided effort. Here are three ways…