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Tag: Customer Service

Latest Posts
5 Strategies for Dealing with Rude Customer

When was the last time you encountered an obstinate customer? Most likely, it was an external customer, but it could…

Coaching Call Center Agents in 9 Easy Steps

The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring…

6 Ways to Stay Calm When Customers Get Angry

Be assertive rather than passive or hostile. “Say what you mean, mean what you say, and don’t be rude when…

Additional Phone Lines Allows for Greater Customer Service Success

The burden of having an effective phone system grows in tandem with the complexity of one’s firm. I struggled to…

5 Easy Ways To Deal With Rude Customers

You’ve probably heard it all if you’ve been in business for a long time. You know, the enraged client who…

Creating a Call Center Script

I volunteered as an overnight deejay at a college radio station at the start of my creative career. I like…