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Tag: communication

Latest Posts
When Prospects Treat You “Silently”

If you’ve been selling for a while, you’ve probably had at least one experience in which your prospect suddenly started…

Three Common Cold Calling Errors That Result in Rejection

Here are 3 common cold calling techniques that you should probably avoid: Mistake #1: Center the conversation around yourself and…

6 Ways to Stay Calm When Customers Get Angry

Be assertive rather than passive or hostile. “Say what you mean, mean what you say, and don’t be rude when…

Two Proven Ways To Convert More Customers

Customers are your number one concern if you’re a marketer. You’ve probably read and heard a million and one suggestions…

Keep Your Customers Coming Back by ‘Dating’ Them

The client is always correct in business – occasionally befuddled, ignorant, nasty, stubborn, and changeable, but never wrong. Have you…

Creating a Call Center Script

I volunteered as an overnight deejay at a college radio station at the start of my creative career. I like…